Return & Refund Policy

At HoodieAge, we want you to feel confident about every purchase. If something isn't right with your order, our 15-day return policy gives you 15 days from the date of delivery to request a return, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

• It must be unworn, unused, and in its original condition.

• All original tags must remain attached.

• The item must be returned in its original packaging, where applicable.

• You must provide your order confirmation or other proof of purchase.

To start a return, contact our customer support team at support@hoodieage.com with your order number and reason for the return.

Please wait for return approval and instructions before sending any item back. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

We want every order to arrive as expected. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photographs of the item where applicable. Our team will review your request and work with you to find an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or specially customized products.

• Gift cards.

• Final-sale items clearly identified as non-returnable at the time of purchase, except where applicable law requires otherwise.

These exclusions do not affect any rights you may have under applicable consumer protection laws. If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would prefer a different size, color, or style, you may request an exchange, subject to product availability and our return conditions.

Alternatively, you can return the original item for an eligible refund and place a new order for your preferred product. Please contact our customer support team for assistance.

European Union 14-Day Right of Withdrawal

If your order is delivered to an eligible European Union country, you may have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be handled in accordance with the applicable withdrawal requirements. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the item's nature, characteristics, and functioning.

This section does not limit any additional rights provided by applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Shipping charges: Original shipping charges are generally non-refundable, except where required by applicable law or where the return results from our error, such as an incorrect or defective item. Where free shipping was offered, any deduction of shipping costs will be made only where permitted by law and disclosed as applicable.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our customer support team.

Return Shipping

Unless an item arrives damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

For approved returns, our team will provide the applicable return instructions and explain any shipping arrangements before you send the item back.

Please retain your return tracking information until your return has been received and processed.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it. Cancellation may depend on whether the order has already been processed, prepared, or dispatched.

If your order has already shipped, you may need to follow the return procedure outlined in this policy. Nothing in this section limits any cancellation or withdrawal rights provided by applicable law.

Questions About Returns or Refunds?

Our team is here to help with questions about returns, exchanges, and refunds.

Email: support@hoodieage.com

Please include your order number in your message so we can assist you more efficiently.

Thank you for shopping with HoodieAge. We appreciate your trust and want you to enjoy your hoodies, hooded jackets, hooded coats, and favorite inspired styles.